Product Servicing & Warranty
Warranty Policy :
AgriEid warranty obligations for products manufactured by or for AgriEid are limited to the terms set out in this policy.
All AgriEid products are warranted to be free from manufacturing defects for a period of 12 months from the date of purchase.
This warranty program only applies when the product is used in accordance with the provided instruction guides and product manuals.
Warranty exclusions include (but are not limited to): physical mishandling, misuse, abuse or negligence : regular wear and tear : accidental damage : water immersion or fluid damage : contamination by chemicals (e.g. battery acid, etc.) : improper power supply (e.g. incorrect voltages; surges; transients; etc.) : attempted repair or modification by a non-authorized AgriEid repair agent : cosmetic or surface corrosion : factory serial number removed or illegible : damage caused by 3rd party systems or components (e.g. data network voltages, etc.); data loss. (ensure data is backed up) and failure to provide proof of purchase.
Damage caused to any digital scales product during installation is not covered under this warranty program.
Damage caused to any EID reader by accident ie by rapid movement of livestock and contact with the device causing damage is not covered under this warranty program.
Splash, water, and dust resistance are not permanent conditions and resistance might decrease as a result of normal wear. Liquid damage is not covered under warranty, but you might have rights under consumer law.
If the returned product is not properly packed with sufficient padding and the product is damaged on route back to AgriEid for technical assessment - warranty coverage for the product will be excluded.
Please contact us and explain the reason for the warranty claim and request a return authorisation number (RMA). A warranty claim must be lodged within 12 months from the date the customer orders the product.
If a returned product is tested by AgriEid and found not to have a manufacturing defect, a charge will apply for the technicians time and the product will be returned to the customer with any applicable freight and insurance charges.
If a returned product is tested by AgriEid and the item has experienced a manufacturing related failure which has occurred during normal usage - the faulty part/s will be replaced and the item shipped back to the customer with no additional charges.
The estimated time for the processing and return of products under a warranty claim will depend on parts availability and the work load in our service department. We aim to have warranty repairs completed within 30 days of receiving the item at our warehouse.
Products manufactured by or for AgriEid are warranted against faulty material and workmanship for a 12 month period from the date of purchase.
If AgriEid receives a valid claim within the relevant Warranty Period, AgriEid will, at its option:
- repair the product at no charge, using new or refurbished replacement parts;
- exchange the product with a product that is new or has functionality equivalent to the original product; or
- refund the product's purchase price.
Exclusions and Limitations
This warranty applies only to genuine AgriEid products manufactured by or for AgriEid.
No responsibility is accepted for any accident or damage caused subsequent to any tampering with or modification to or misuse of this product, including (but not limited to) alterations made by anyone other than AgriEid.
To the maximum extent permitted by law, this warranty is exclusive, personal to you and in lieu of all other warranties, representations or conditions relating to this product (whether express or implied and whenever arising) whether originating by statute, law, trade, custom or otherwise.
The product warranty is only valid in the original country of purchase. Any claims made in another country may incur full repair costs at the owner’s expense.
Obtaining service under this policy
Please contact AgriEid directly for any repairs or replacements, under this policy on +612 8001 6271 or by email here.